Shipping policy

Shipping Policy

At our store, we are dedicated to offering always-fresh coffee, which is why we roast only upon order and do not keep stock. We schedule roasting days on a fixed calendar: Mondays and Wednesdays. The day your coffee is roasted depends on when you place your order.

Shipments are made on Tuesdays, Wednesdays, and Thursdays.

Free Shipping for Coffee Orders Over €30:
  • Eligible Locations:
  • Iberian Peninsula (Spain and Portugal).
  • Balearic Islands.
Specific Conditions:
  • The Canary Islands are not included in this promotion.
Valid for orders that include coffee products. The order value must be €30 or more in roasted coffee.

Shipping Times:
  • Iberian Peninsula & Balearic Islands: Packlink 24-48 hours
  • Canary Islands: 48-72 hours
  • International (EU): 48-96 hours
  • Shipments outside the EU: Contact shop@amautacoffee.com to review estimated delivery dates.

Return Policy

We roast coffee naturally and on demand to maintain maximum freshness, ensuring it reaches you under our quality standards. All our coffees undergo quality control at the roastery to guarantee an optimal product.

Intipunku Coffee SL (AMAUTA COFFEE) is only responsible for returns previously agreed upon via email at shop@amautacoffee.com and made within 7 business days after receipt.
  • Do not accept any defective package caused by mishandling during transportation.
  • To return an order, it must be in perfect condition and accompanied by the purchase invoice. It is very important that returned products are perfectly packaged. If the products are damaged due to improper packaging, the return will not be accepted.
  • For all returns, the order value will be refunded except for return shipping costs and associated services. In cases of defective products or incorrect shipments, all costs will be covered by us.
  • No returns will be accepted that do not meet the conditions outlined above.
To request a return or exchange, the following images are required:
  • Shipping company label.
  • Box in which the product arrived.
  • The product(s) to be returned or exchanged.
If these images cannot be provided, we will not be able to process any changes or returns.

We accept returns in the following cases:
  1. An error with the order on our part.
  2. The customer does not receive the package due to a mistake by the shipping company.
  3. The customer receives a product (non-coffee) that was not as expected. In this case, we will handle the pickup, but the customer must cover the shipping cost. This cost will be deducted from the refund for the unwanted product. The refund will be issued once the product is received at our facilities and confirmed to be in perfect condition.
For returns outside the national mainland territory, shipping costs will be charged.

Cases where we do not accept returns:
  • If the coffee/product is in good condition but the customer no longer wants it for any reason.
  • If the customer is absent at the time of delivery (the shipping company returns the package to us if the final recipient cannot receive it. The company calls, sends an SMS, and/or emails the customer to arrange a specific time. If the shipping company cannot contact the customer, AMAUTA is not responsible).
  • If the package is thermally sealed but, for some reason, the internal zip is open.
  • Other cases where there was no error on the part of AMAUTA or the shipping company.